Shipping Policy

For Indian buyers, orders are shipped through registered domestic courier companies such as Bluedart, Sequel and /or speed post only. For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. Orders are shipped within 24-48 hours for ‘’Available in Stock” items and 10 working days for “Make to Order” items. JEWELS BY ANU is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within the time period assigned according to the order. Shipping charges are charged at the time of booking. All major credit/debit cards are accepted.

Is my order secured & insured while delivery?

Jewels by Anu is fully responsible for the safety of goods while in transit to the buyer. Your order is 100% secured and insured by Jewels by Anu until they reach you safe and hassle-free. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

Easy Returns & Exchange

JEWELSBYANU ensures you a hassle-free return & exchange of your order. We are committed to our customers' choices and we provide easy alternatives to keep up with our promise. Buyers can claim a refund or exchange within 30 days of purchase.

How do I return the product?

You can place the request for exchange/return of a jewellery piece as our e-mail id - customercare@jewelsbyanu.com or call our customer care team at 805 9102 341.

We will arrange for a pick-up once you are ready with the secured envelope that remains inclusive of the original invoice, certificate(s), jewellery box, etc. customers need to ensure that they do not give open packets to our representative who comes to collect the product. Our customer care team processes the refund/exchange after a quick quality check on the received product.

Jewelsbyanu offers one-time FREE return shipping within the Easy returns and exchange policy(within India). The customer shall bear all the shipping charges for all the subsequent returns/exchanges under this policy.

What are the conditions for the Policy?

The easy exchange & return policy is applied to the product sent with the required original product certificate, that is not damaged and is in proper weight as mentioned in the original invoice with no studded stones/diamonds damaged/slipped. In case the customer does not provide the original product certificate, the product is sent to Lab for recertification before processing the return/Exchange. The customer shall bear the certification charges.

Items that have been reworked by third party jeweller, customized designs or pieces with personalized engraving cannot be returned or exchanged.

Easy Exchange policy

The below process is adopted for all the gold jewellery and diamond jewellery purchased at Jewelsbyanu for easy exchange/return.

CATEGORY

EXCHANGE VALUE

BUYBACK VALUE

Diamond & Gemstone Jewellery

100% of gold/platinum value at current market rate
100% of diamond/gemstone value at current market rate

100% of gold/platinum value at current market rate
90% of diamond/gemstone value at current market rate

Plain Gold /Platinum jewellery

100% of gold/platinum value at current market rate

100% of gold/platinum value at current market rate

Gold Coins

100% of the gold value at the current market rate

100% of the gold value at the current market rate

Solitaire Jewellery & Loose Solitaires

100% of gold/platinum value at current market rate
100% of diamond/gemstone value at current market rate
90% of the solitaire value at current market rate (Up to INR 10 lakhs)

100% of gold/platinum value at current market rate
90% of diamond/gemstone value at current market rate
80% of the solitaire value at current market rate (Up to INR 10 lakhs)

Note: INR 500 will be deducted in case of a loss of the original product certificate.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at customercare@jewelsbyanu.com or at 805 9102 341 between 9 am-10 pm, 7 days a week.

Lifetime Warranty

Each piece at Jewelsbyanu is unconditionally guaranteed for life against any damage or wear. We have designed each piece to resist damage or wear but if a defect occurs, you can send the product accompanied by the Original Product Certificate and Original/Copy of Invoice to us. The customer will be responsible for shipping the product safely to Jewelsbyanu premises.

We offer cleaning & polishing services, stone tightening, and other repair services which enhance the life of the jewellery that suffers the daily wear and tear. Warranty service remains free of cost however, the customer shall bear the cost of any extra material required(Gold or Diamond) to complete the request.

Warranty service rendered is not chargeable however, the Customer will have to bear the cost of any extra material (Gold or Diamond), if applicable, required to complete the service request.

For any query or help, feel free to call our Customer Care team at 805 9102 341 or email at customercare@jewelsbyanu.com.

PRIVACY POLICY

We at JewelsbyAnu value the trust and confidence you bestow upon us and that is why we have set the highest standards for a hasslefree shopping experience, safe transactions, and customer information policy.

1. Collection of Personally Identifiable Information

We collect your personally identifiable information that includes your name, shipping and billing addresses, telephone number, email address, and credit card and/or banking information. This information is used to sync your wishlist and shopping cart created by you. Jewelsbyanu does not share this information with third parties unless it is required to process your order, deliver marketing material or as required by governmental regulation.

Jewelsbyanu may disclose the following personally identifiable information to third parties to personalize the shopping experience for you and perform behavioural analytics:

  • Information you provide such as name, e-mail, and mobile number
  • Information we collect as you access and use our service that includes device information, location, and network carrier.

2. Use of Demographic and Profile Data

Jewelsbyanu uses personal information to troubleshoot problems, process your order, ship your order, collect payment for your order, communicate with you regarding your order and allow you to receive marketing offers and recommendations based on your previous purchases, browsing history and your interests. We collect and analyze demographic and profile data to improve our service offerings and user experience.

3. Security Precautions

We take stringent security measures to protect your information from getting lost altered and misused. We offer a secure server connection so that you can change or access your account information adhered to the strict security guidelines and protecting from any unauthorized access.

4. Choice/Opt-Out

You may opt-out from receiving non-essential marketing material communications from Jewelsbyanu. Opting out of receiving marketing materials will not affect our communications with you regarding your orders with us and also does not affect our use of your non-personally identifiable information.

5. Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customercare@jewelsbyanu.com